Privacy Policy

Overview

Moon Milk / ExoTex LLC operates drinkmoonmilk.com to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from us.

By using our services, you acknowledge that you have read and understand this Privacy Policy. Our store is powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

• Contact details: name, address, phone number, and email address
• Financial information: payment card details, transaction history, and billing information
• Account information: username, password, preferences, and settings
• Transaction information: items viewed, purchased, returned, or cancelled
• Communications: information included in any messages you send us
• Device and usage information: IP address, browser type, and how you navigate our site

How We Use Your Information

• To process and fulfill your orders, including shipping and returns
• To send order confirmations, shipping updates, and account notifications
• To send marketing communications (with your consent, where required)
• To detect and prevent fraud and maintain security
• To improve our products, services, and website experience
• To comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Shopify, our e-commerce platform provider, who processes data to operate our store
• Payment processors and shipping carriers to fulfill your orders
• Marketing partners for advertising purposes, in accordance with their privacy policies
• Law enforcement or government agencies when required by law

To learn more about how Shopify handles your data, visit the Shopify Privacy Policy.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information. You may also have the right to opt out of the sale or sharing of your data for targeted advertising purposes.

To exercise any of these rights, contact us at sales@drinkmoonmilk.com. We will respond in a timely manner as required by applicable law.

Cookies

We use cookies and similar tracking technologies to operate our store, remember your preferences, and serve relevant advertising. You can control cookie settings through your browser. Note that disabling cookies may affect your ability to use certain features of our site.

Data Retention & Security

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable security measures to protect your data, but no method of transmission over the internet is 100% secure.

Children

Our services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

Contact

Questions about this Privacy Policy or your personal information? Reach out.